We here at Webroot like staying in business, and that requires turning a profit. As stated before, your issue needs to be addressed with the seller on eBay or any insurance you may have had on your eBay purchase. The license you have will not continue to work. The only way the unactivated license could have made it into the hands of an unauthorized seller is by theft or some kind of shipping mix-up. A copy of Webroot included in a sale from Best Buy would have been scanned and activated by Best Buy at the time of the sale. Webroot should honor the subscription by activating it on their end, which they could do by swapping a Keycode, but they seem annoyed that others are making money off their free software included in the purchase of laptops from Best Buy. And, it is the reason why Best Buy did not scan the software to activate it since it was included with the laptops. So, people who did not care to open the software, chose to make a few bucks by passing it along to others through EBay. It is not because they were stolen from the retail store Best Buy, rather a free copy of the SecureAnywhere software was included when laptops were purchased at Best Buy. Second, I found out why many copies of SecureAnywhere are being sold on Ebay. As I mentioned earlier, the software does run fine, but is just not recognized on the Webroot end as an ACTIVE subscription. I have to pay the full renewal price of $30 for Webroot to activate my status. So, I can use the software but if I should need assistance in the future from Webroot, such as to remove a virus, Webroot will not provide me support. Webroot will NOT Activate my subscription, they told me anything sold by an unauthorized party is not honored by Webroot. It looks like the software is doing what I thought it would do, work for one year. I now have 364 days left, it took an extra day to start the countdown. UPDATE: The timer for my copy of SecureAnywhere just started counting down so I got my answer there. At first, I thought all was fine after adding the keycode that I went back to EBay and bought another one year subscription but for a total of $3.75, CD included and free shipping from a different seller. What sounds suspicious are sellers putting Webroot software for sale at very low prices. There is nothing illegal about purchasing an item, never using it, and then selling it on EBay. If Webroot wants to sell their software at the premium price of $30 then they can choose not to distribute the CD software to retail stores. If I were to buy a copy from a retail store and then choose to sell the unopened item to anyone, for whatever price I choose, there is nothing whatsoever wrong with that. Webroot distributes their software to retail stores. My issue with this is if I need technical support from Webroot, they will not show my subscription as active and will not provide help.Īny thoughts as to what you would do about the subscription stating it is not active? I can't return the software to the Ebay seller at this point and the software runs fine. The keycode is automatically activated only when scanned at checkout.īottom line, the software runs fine, there seems to be no expiration and yet Webroot does not have my copy in their system so it is as if the software is not running on their end. After spending an hour on the phone with one department after another from Best Buy, I was told they can't do anything on their end to activate the keycode since it was not scanned at checkout. I had purchased the software through a Seller on Ebay for SecureAnywhere with CD in a factory sealed box. I tried to get support to fix this issue, but they told me the software came from Best Buy and Best Buy has to activate the code. It also will not count down the days on my subscription, it says 365 days left and is stuck on it. Upon entering the new code, the program runs perfectly only it says under My Status that my subscription is Not Activated. The subscripton had expired two days earlier. I entered a new Keycode for a one year subscription for SecureAnywhere under My Account on my computer.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |